KitnexProduct and support questions
Ask about logo generation, exports, prompt strategy, app behavior, mockup usage, or issues that make it hard to complete your workflow.
Contact us
Questions about the app, partnerships, billing, or support? Send us a message and we will respond within one to two business days.
What we can help with
Use the contact form when you need a human response, especially if the issue affects billing, account access, export quality, or a partnership conversation.
Billing and subscription help
Reach out if you need help understanding a purchase, subscription state, renewal, refund eligibility, or the best place to resolve an App Store billing issue.
Partnerships and collaborations
Contact us for creator, affiliate, integration, or co-marketing opportunities where Kitnex can support a launch, campaign, or customer workflow.
Press and product feedback
Use the form for media requests, product reviews, launch coverage, feature ideas, or detailed feedback on where the workflow should improve next.
How to get a faster response
A little detail makes support much more effective. If you include the right context up front, we can usually resolve the issue in fewer back-and-forth messages. This is especially helpful when the request involves a payment, a missing export, a prompt that produced unexpected results, or a workflow issue that blocks a launch deadline.
- Describe what you were trying to do and where the workflow broke down.
- Mention whether the issue affects billing, exports, generation quality, or general product usage.
- Share any relevant device, browser, or app context if the issue appears to be technical.
- If the issue involves a purchase, include the email or account details that help us locate the request quickly.
Read before you write
If your message is about prompt quality, launch readiness, or choosing between visual directions, these articles may answer the question immediately.
How to Choose a Logo Color Palette That Still Works at Launch
A strong logo palette is not picked by vibe alone. This guide shows how to choose colors that fit your category, stay usable across launch surfaces, and survive real-world testing.
how to choose a logo color palette9 min read
Read articleLogo Design Brief Template: What to Include Before You Generate
A strong logo brief turns vague taste into usable direction. This guide explains what to include, offers a copyable template, and shows how to turn the brief into better AI logo directions.
logo design brief template10 min read
Read articleBest AI Logo Maker for Small Business: What to Compare Before You Buy
The best AI logo maker for a small business is not the one with the prettiest samples. It is the one that turns a logo idea into usable files, consistent brand assets, and launch-ready surfaces without unnecessary complexity.
best ai logo maker for small business9 min read
Read articleBrand Identity Checklist for Startups: What to Lock Before Launch
A startup brand identity is more than a logo. It is the mix of positioning, visual rules, launch assets, and clearance checks that keeps a young company consistent before the first real rollout.
brand identity checklist for startups8 min read
Read articleLogo Mockup Ideas: 7 Real-World Tests Before You Launch
The best logo mockup ideas are not random lifestyle scenes. They are the real surfaces that decide whether a brand mark stays clear, credible, and usable once it leaves the artboard.
logo mockup ideas6 min read
Read articleAI Logo Prompts That Generate Better Brand Directions
Better AI logo prompts do not come from clever adjectives alone. They work like compact creative briefs that define the brand, audience, style lane, and usage context so the model can generate options worth comparing.
ai logo prompts8 min read
Read articleLogo File Formats Explained: PNG, SVG, PDF, EPS, and JPG
PNG is the practical default for many digital logo uses, but SVG, PDF, EPS, and JPG each solve different handoff problems. This guide explains which format fits websites, mockups, print vendors, and long-term brand files.
logo file formats explained9 min read
Read articleCan You Use AI-Generated Logos Commercially?
You can often use an AI-generated logo commercially, but that does not make it automatically protected or safe to register. The real issue is whether your rights and clearance process are strong enough for launch.
ai generated logos commercial use6 min read
Read articleBest AI Logo Maker Workflows for Founders
The best AI logo workflow for founders is not the one that creates the most options. It is the one that helps you make a decision quickly and carry that decision into launch assets.
best ai logo maker workflows for founders4 min read
Read articleHow to Design a Logo with AI in 2026
Turn a rough idea into a real logo workflow: define the brief, compare directions, test mockups, and know when a concept is strong enough to ship.
how to design a logo with ai4 min read
Read articleLogo Color Psychology for Modern Brands
Color is not just decoration. It changes how a logo is categorized, how serious it feels, and whether a brand reads as premium, playful, technical, or trustworthy.
logo color psychology4 min read
Read article