KitnexBilling & Subscriptions
Manage or cancel your subscription in App Store settings, then contact us if you need help understanding renewals, access, or refund steps.
Support
Find fast answers for billing, prompt quality, exports, and everyday Kitnex troubleshooting.
Prompt Tips
Include industry, style, audience, color direction, and symbols to give the model enough context for stronger logo generations.
Export Issues
If exports fail or look incomplete, verify your connection, available storage, and whether the generation finished processing before you download.
Before you contact support
Most issues can be resolved faster if you gather a few practical details first. This is especially helpful for billing questions, generation failures, or unexpected export results.
- Confirm the exact page or screen where the problem appears and whether it happens every time or only occasionally.
- Note the prompt, style, or action you were using when the issue occurred so the problem can be reproduced more easily.
- Check your App Store subscription status if the problem looks related to plan access, billing, or renewals.
- If possible, include a screenshot or concise explanation of the expected result versus what actually happened.
What support can guide you through
Kitnex support is most helpful when the request is connected to a concrete workflow problem, account question, or launch task that is blocked by missing information. The more clearly you can describe your goal and where the friction starts, the easier it is for us to point you toward the fastest fix or next step.
Generation and prompt guidance
Get help writing better prompts, narrowing style directions, and understanding how to get more useful logo variations from your brief.
Exports, mockups, and asset usage
Understand how to use transparent PNG exports, what mockup previews are best for, and how to prepare assets for websites, presentations, and promotional materials.
Accounts, access, and billing
Resolve questions around subscriptions, purchase state, refunds, and access to paid product capabilities when something looks out of sync.
Guides that answer common support questions
These workflow guides often resolve the practical questions users raise before or during logo generation, exports, and mockup review.
How to Choose a Logo Color Palette That Still Works at Launch
A strong logo palette is not picked by vibe alone. This guide shows how to choose colors that fit your category, stay usable across launch surfaces, and survive real-world testing.
how to choose a logo color palette9 min read
Read articleLogo Design Brief Template: What to Include Before You Generate
A strong logo brief turns vague taste into usable direction. This guide explains what to include, offers a copyable template, and shows how to turn the brief into better AI logo directions.
logo design brief template10 min read
Read articleBest AI Logo Maker for Small Business: What to Compare Before You Buy
The best AI logo maker for a small business is not the one with the prettiest samples. It is the one that turns a logo idea into usable files, consistent brand assets, and launch-ready surfaces without unnecessary complexity.
best ai logo maker for small business9 min read
Read articleBrand Identity Checklist for Startups: What to Lock Before Launch
A startup brand identity is more than a logo. It is the mix of positioning, visual rules, launch assets, and clearance checks that keeps a young company consistent before the first real rollout.
brand identity checklist for startups8 min read
Read articleLogo Mockup Ideas: 7 Real-World Tests Before You Launch
The best logo mockup ideas are not random lifestyle scenes. They are the real surfaces that decide whether a brand mark stays clear, credible, and usable once it leaves the artboard.
logo mockup ideas6 min read
Read articleAI Logo Prompts That Generate Better Brand Directions
Better AI logo prompts do not come from clever adjectives alone. They work like compact creative briefs that define the brand, audience, style lane, and usage context so the model can generate options worth comparing.
ai logo prompts8 min read
Read articleLogo File Formats Explained: PNG, SVG, PDF, EPS, and JPG
PNG is the practical default for many digital logo uses, but SVG, PDF, EPS, and JPG each solve different handoff problems. This guide explains which format fits websites, mockups, print vendors, and long-term brand files.
logo file formats explained9 min read
Read articleCan You Use AI-Generated Logos Commercially?
You can often use an AI-generated logo commercially, but that does not make it automatically protected or safe to register. The real issue is whether your rights and clearance process are strong enough for launch.
ai generated logos commercial use6 min read
Read articleBest AI Logo Maker Workflows for Founders
The best AI logo workflow for founders is not the one that creates the most options. It is the one that helps you make a decision quickly and carry that decision into launch assets.
best ai logo maker workflows for founders4 min read
Read articleHow to Design a Logo with AI in 2026
Turn a rough idea into a real logo workflow: define the brief, compare directions, test mockups, and know when a concept is strong enough to ship.
how to design a logo with ai4 min read
Read articleLogo Color Psychology for Modern Brands
Color is not just decoration. It changes how a logo is categorized, how serious it feels, and whether a brand reads as premium, playful, technical, or trustworthy.
logo color psychology4 min read
Read article